FAQ

Frequently Asked Questions

How do I place an order?

Shopping at TREEPOM is easy. Browse our collection, select the products and options you prefer, and add them to your cart. Follow the checkout instructions to complete your purchase. Once your order is confirmed, you will receive an email with your order details.

Can I change or cancel my order?

If you wish to update or cancel an order, please contact our customer service team as soon as possible at service@treepom.com.

We will do our best to accommodate your request before your order is processed or shipped. However, changes and cancellations may not be possible once fulfillment has begun.

How can I track my order?

Once your order has shipped, we will send you a shipping confirmation email containing your tracking number and relevant delivery information.

Please allow some time for tracking updates to appear, as carriers may update shipment information at different stages of transit.

When will my order arrive?

Estimated delivery times depend on your location, product availability, shipping carrier, customs procedures, and other circumstances such as holidays or weather disruptions.

For additional information about shipping and estimated delivery times, please refer to our Shipping Policy.

What should I do if my order is damaged, incorrect, or incomplete?

If your order arrives damaged, contains an incorrect item, or is missing a product, please contact us at service@treepom.com.

To help us resolve the issue efficiently, include your order number and clear photos of the products, packaging, and shipping label.

Our customer support team will review the information and assist you with an appropriate solution.

What is your return process?

Before returning an item, please review our Return Policy and contact our customer support team for return instructions.

Returns must follow the applicable return guidelines. Items sent back without prior authorization may not be accepted.

Which payment methods are accepted?

The payment methods available for your order will be displayed during checkout.

Supported payment options may vary depending on your country, currency, and available payment services.

Contact Us

If you have any questions or need assistance with your order, please contact our customer support team.

Email: service@treepom.com