Refund Policy

Return Window

You may request a return within 30 calendar days after your order is marked as delivered.

Before returning any merchandise, you must contact our customer support team. We will review your request, determine eligibility, and provide the appropriate return instructions.

Return Eligibility

Except for products that arrive damaged, defective, incorrectly shipped, or qualify under mandatory local laws, returned merchandise must be unused, unaltered, and in its original condition.

All accessories, components, instruction manuals, product documents, and original packaging must accompany the returned item.

Proof of purchase is required for every return request.

Non-Returnable Items

Certain products are excluded from returns for hygiene, safety, customization, or product integrity reasons.

These may include personalized or custom-made goods, unsealed hygiene products, gift cards, final-sale merchandise, and items specifically identified as non-returnable.

Applicable restrictions will be stated on the product page or communicated before return approval.

Damaged, Defective, Incorrect, or Incomplete Orders

Please inspect your order promptly upon delivery.

If an item is damaged, defective, incorrect, or missing, contact our customer support team as soon as possible.

Provide your order number and clear photographs of the product, external packaging, and shipping label to help us assess the issue.

After verification, we will provide an appropriate resolution consistent with applicable local laws and store policies.

Return Shipping

For returns requested due to personal preference, including a change of mind or incorrect product selection, customers are responsible for return shipping costs.

If TREEPOM confirms that an item was damaged, defective, or dispatched incorrectly, we will determine the appropriate resolution and provide return instructions.

Original shipping fees are non-refundable unless required by applicable law or expressly agreed otherwise in writing.

Refunds

Once the returned merchandise has been received, inspected, and approved for a refund, the payment will be returned to the original payment method.

The time required for funds to appear depends on the payment provider, card issuer, or financial institution.

Where permitted by law, deductions may apply for missing accessories, excessive wear, damage, alterations, or diminished product value.

Exchanges

Exchanges depend on current product availability.

In many cases, returning an eligible item and placing a new order after the return is approved may be the faster option.

Order Cancellations

Please contact us immediately after placing your order if you wish to cancel it.

Cancellation cannot be guaranteed once an order has entered processing, packing, or shipping.

Contact Us

For questions concerning returns, exchanges, cancellations, or refunds, please contact our customer service team.

Email: service@treepom.com